Customer Success

Datacast Episode 88: Sales Engineering and Future of Work with Evan Cummack

Datacast Episode 88: Sales Engineering and Future of Work with Evan Cummack

Evan Cummack is the CEO of Fin.com. Before joining Fin in 2021, Evan spent 10 years at Twilio, contributing to the company’s incredible growth from Series B to IPO and beyond.

Evan was born and raised in a small coastal town on New Zealand’s North Island. Despite limited access to technical expertise, he developed an obsession not only with computers and software but with the unique competitiveness and creativity of the software industry. Enamored with Noah Wyle’s depiction of Steve Jobs in the 1999 TV movie Pirates of Silicon Valley, Evan was certain the pirate life was for him.

After studying Software Engineering and Business in New Zealand, Evan headed for Silicon Valley and quickly found a home at Twilio, which would go on to become one of the fastest-growing software companies in history. Evan considers his 10-year stint at Twilio as a “Ph.D. in SaaS,” learning from “the best software CEO in the world today.”

Datacast Episode 84: Business Development and Customer Success for Emerging Technologies with Taimur Rashid

Datacast Episode 84: Business Development and Customer Success for Emerging Technologies with Taimur Rashid

As Chief Business Development Officer, Taimur is responsible for developing emerging businesses at Redis and leading strategic business & corporate development. He is currently leading initiatives related to AI/ML.

Prior to Redis, Taimur led Worldwide Customer Success for Microsoft's Azure Data & AI. He jointly led the design, implementation, and landing of one of Microsoft's largest field transformations, which combined customer success, support engineering, and technical account management.

Before Microsoft, Taimur was the Managing Director for Amazon Web Services (AWS) Platform Technology and Applications - where he led business development from 2008 (near its inception) to 2018 when the business reached $25B in ARR. Taimur helped forge key partnerships and customers, including Airbnb, CapitalOne, Dropbox, Liberty Mutual, NASA JPL, Nasdaq, Netflix, Nintendo, Intuit, SAP, and Samsung.

Taimur grew up in three countries and lived in five states. Bellevue, WA is home for him, where he lives with his wife and three boys. Taimur enjoys cross-training, hiking, and biking. He is an avid reader of technology, business, and history. He enjoys art, music, coffee, and cooking on the weekends for his family.

Datacast Episode 50: Reducing Data Downtime with Barr Moses

Datacast Episode 50: Reducing Data Downtime with Barr Moses

Barr Moses is the CEO & co-founder of Monte Carlo, a data reliability company committed to accelerating the world’s data adoption by reducing Data Downtime. Monte Carlo is backed by Accel, GGV, and other top Silicon Valley investors, including the former Chief Data Scientist of the U.S., DJ Patil. Previously, Barr was VP Customer Operations at customer success company Gainsight, where she helped scale the company 10x in revenue and, among other functions, built the data/analytics team. Prior to that, Barr was a management consultant at Bain & Company and a research assistant at the Statistics Department at Stanford. She also served in the Israeli Air Force as a commander of an intelligence data analyst unit and graduated from Stanford University with a B.Sc. in Mathematical and Computational Science.